Customer Service QA and CX Platform Built for High-Performing Teams!

QA Automation, AI-Powered CSAT Surveys, Generative AI and Sentiment Analysis Integrated with Live Agent Coaching to Proactively Improve Customer Service.
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Train agents, review interactions and dig deep into your CX – Automated with Patented and Generative AI.

  • First Contact Resolution Rate: 85% or higher
  • Increase CSAT Score by: up to 21%
  • Reduce QA and Agent Training Costs: up to 50%.
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What our clients say!

“It’s a great addon for any company that desires to keep track of it’s Customer Satisfaction. Clear metrics, and in real time, what more to ask for? I have tried many QA services, and CSAT.AI is among the best!!”

Keith Khoshaba, Head of Customer Service, Cosmo 

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Deliver Quality Customer Service Remotely

Don’t stress about managing your agile team remotely; you can monitor quality assurance from anywhere in the world with CSAT.AI. Agents are self managed with gamified guidance + automated evaluation.

See How CSAT.AI Enables Remote Agent

Three Sources of Truth (CX Metrics)

  • Real Time Score – Prediction (Patented)
  • QA Score (Generative AI & Manual)
  • CSAT Score (Powered by AI)
100% Customizable metrics, Build your own generative AI metrics or phrase-based real time metrics based on either agent or customer language! WOW! is when your agent actively engages your customer and goes above and beyond customer expectations!

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Getting started is easy

One click installation. If you have 10 agents or 100s we have you covered.

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Features
Availability
Agent Coaching with Patented and Generative AI
Agent Coaching with Patented and Generative AI
Email, Chat, SMS & Social Media Auto Evaluation
Email, Chat, SMS & Social Media Auto Evaluation
Phone, Voice Mail Auto Evaluation
Phone, Voice Mail Auto Evaluation
Customer Sentiment Journey with Real-time Analysis
Customer Sentiment Journey with Real-time Analysis
AI-Powered CSAT Surveys & Zendesk Survey Integration
AI-Powered CSAT Surveys & Zendesk Survey Integration
English, Spanish, French & German Language Support
English, Spanish, French & German Language Support
Salesforce Integration
Salesforce Integration
Ask us about our Third Party & Custom Integrations.

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