Three Sources of Truth (CX Metrics)
- Real Time Score – Prediction (Patented)
- QA Score (Generative AI & Manual)
- CSAT Score (Powered by AI)
100% Customizable metrics, Build your own generative AI metrics or phrase-based real time metrics based on either agent or customer language! WOW! is when your agent actively engages your customer and goes above and beyond customer expectations!