Customer Service QA and CX Platform Built for High-Performing Teams!

QA Automation, AI-Powered CSAT Surveys, Generative AI and Sentiment Analysis Integrated with Agent Coaching to Proactively Improve Customer Service.

1-Click Zendesk Install | Click for other Platforms

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Empower Agents, Analyze Every Interaction, and Elevate Your CX — Fully Automated with Patented and Generative AI.

Achieve 85%+ First-Contact Resolution
Boost CSAT scores by up to 21%
Slash QA and training costs by up to 50%.

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What our clients say!

“It’s a great addon for any company that desires to keep track of it’s Customer Satisfaction. Clear metrics, and in real time, what more to ask for? I have tried many QA services, and CSAT.AI is among the best!!”

Keith Khoshaba, Head of Customer Service, Cosmo

Deliver Exceptional Remote Customer Service

We know how tough it is to keep a remote, agile team on track—CSAT.AI gives you real-time QA visibility from anywhere, empowers agents with instant guidance to own their performance, and automatically highlights wins and growth opportunities.

See How CSAT.AI Enables Remote Agent

Three Sources of Truth (CX Metrics)

Real Time Score – Prediction (Patented)
QA Score (Generative AI & Manual)
CSAT Score (Powered by AI)

100% Customizable metrics, Build your own generative AI metrics or phrase-based real time metrics based on either agent or customer language! WOW! is when your agent actively engages your customer and goes above and beyond customer expectations!

Getting started is easy

One click installation. If you have 10 agents or 100s we have you covered.

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Customer Service QA and CX Platform Built for High-Performing Teams!

Empower Agents, Analyze Every Interaction, and Elevate Your CX — Fully Automated with Patented and Generative AI.

What our clients say!

Deliver Exceptional Remote Customer Service

Three Sources of Truth (CX Metrics)

Getting started is easy

Features

Availability

Agent Coaching with Patented and Generative AI

Agent Coaching with Patented and Generative AI

Email, Chat, SMS & Social Media Auto Evaluation

Email, Chat, SMS & Social Media Auto Evaluation

Phone, Voice Mail Auto Evaluation

Phone, Voice Mail Auto Evaluation

Customer Sentiment Journey with Real-time Analysis

Customer Sentiment Journey with Real-time Analysis

AI-Powered CSAT Surveys & Zendesk Survey Integration

AI-Powered CSAT Surveys & Zendesk Survey Integration

English, Spanish, French & German Language Support

English, Spanish, French & German Language Support

Salesforce Integration

Salesforce Integration

Ask us about our Third Party & Custom Integrations.

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