Customer Service QA and CX Platform Built for High-Performing Teams!

QA Automation, AI-Powered CSAT Surveys, Generative AI and Sentiment Analysis Integrated with Agent Coaching to Proactively Improve Customer Service.
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Empower Agents, Analyze Every Interaction, and Elevate Your CX — Fully Automated with Patented and Generative AI.

  • Achieve 85%+ First-Contact Resolution
  • Boost CSAT scores by up to 21%
  • Slash QA and training costs by up to 50%.
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What our clients say!

“It’s a great addon for any company that desires to keep track of it’s Customer Satisfaction. Clear metrics, and in real time, what more to ask for? I have tried many QA services, and CSAT.AI is among the best!!”

Keith Khoshaba, Head of Customer Service, Cosmo 

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Deliver Exceptional Remote Customer Service

We know how tough it is to keep a remote, agile team on track—CSAT.AI gives you real-time QA visibility from anywhere, empowers agents with instant guidance to own their performance, and automatically highlights wins and growth opportunities.

See How CSAT.AI Enables Remote Agent

Three Sources of Truth (CX Metrics)

  • Real Time Score – Prediction (Patented)
  • QA Score (Generative AI & Manual)
  • CSAT Score (Powered by AI)
100% Customizable metrics, Build your own generative AI metrics or phrase-based real time metrics based on either agent or customer language! WOW! is when your agent actively engages your customer and goes above and beyond customer expectations!

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Getting started is easy

One click installation. If you have 10 agents or 100s we have you covered.

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Features
Availability
Agent Coaching with Patented and Generative AI
Agent Coaching with Patented and Generative AI
Email, Chat, SMS & Social Media Auto Evaluation
Email, Chat, SMS & Social Media Auto Evaluation
Phone, Voice Mail Auto Evaluation
Phone, Voice Mail Auto Evaluation
Customer Sentiment Journey with Real-time Analysis
Customer Sentiment Journey with Real-time Analysis
AI-Powered CSAT Surveys & Zendesk Survey Integration
AI-Powered CSAT Surveys & Zendesk Survey Integration
English, Spanish, French & German Language Support
English, Spanish, French & German Language Support
Salesforce Integration
Salesforce Integration
Ask us about our Third Party & Custom Integrations.

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SoCal Best Tech Startup Winner

CSAT.AI was voted Best Tech Startup in SOCAL in 2022 #TimmyAwards.