Customer Service QA and CX Platform Built for High-Performing Teams!

QA Automation, AI-Powered CSAT Surveys, Generative AI and Sentiment Analysis Integrated with Live Agent Coaching to Proactively Improve Customer Service.

1-Click Zendesk Install | Click for other Platforms

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Train agents, review interactions and dig deep into your CX – Automated with Patented and Generative AI.

First Contact Resolution Rate: 85% or higher
Increase CSAT Score by: up to 21%
Reduce QA and Agent Training Costs: up to 50%.

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What our clients say!

“It’s a great addon for any company that desires to keep track of it’s Customer Satisfaction. Clear metrics, and in real time, what more to ask for? I have tried many QA services, and CSAT.AI is among the best!!”

Keith Khoshaba, Head of Customer Service, Cosmo

Deliver Quality Customer Service Remotely

Don’t stress about managing your agile team remotely; you can monitor quality assurance from anywhere in the world with CSAT.AI. Agents are self managed with gamified guidance + automated evaluation.

See How CSAT.AI Enables Remote Agent

Three Sources of Truth (CX Metrics)

CSAT.AI Predictive Score (Patented)
Auto QA Score (Generative AI & Manual)
CSAT Survey Score

100% Customizable metrics, Build your own generative AI metrics or phrase-based real time metrics based on either agent or customer language! WOW! is when your agent actively engages your customer and goes above and beyond customer expectations!

Getting started is easy

One click installation. If you have 10 agents or 100s we have you covered.

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Customer Service QA and CX Platform Built for High-Performing Teams!

Train agents, review interactions and dig deep into your CX – Automated with Patented and Generative AI.

What our clients say!

Deliver Quality Customer Service Remotely

Three Sources of Truth (CX Metrics)

Getting started is easy

Features

Availability

Agent Coaching with Patented and Generative AI

Agent Coaching with Patented and Generative AI

Email, Chat, SMS & Social Media Auto Evaluation

Email, Chat, SMS & Social Media Auto Evaluation

Phone, Voice Mail Auto Evaluation

Phone, Voice Mail Auto Evaluation

Customer Sentiment Journey with Real-time Analysis

Customer Sentiment Journey with Real-time Analysis

AI-Powered CSAT Surveys & Zendesk Survey Integration

AI-Powered CSAT Surveys & Zendesk Survey Integration

English, Spanish, French & German Language Support

English, Spanish, French & German Language Support

Salesforce Integration

Salesforce Integration

Ask us about our Third Party & Custom Integrations.

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